New Scam Trends Targeting Older Adults

As we head into the holiday season, I want to make sure you’re aware of two major scam trends that are making the rounds right now. These schemes are specifically targeting older adults, and they’re becoming more convincing than ever. Below is what you need to know, and the simple steps you can take to protect yourself and your loved ones.

The “Phantom Hacker” Scam

The FBI recently issued a nationwide alert about a scam called the “Phantom Hacker” scheme. It focuses on convincing older adults that their bank account has been “hacked,” and it often unfolds in stages:

1. A scammer calls pretending to be from your bank, saying your account is compromised.

2. They tell you to download software so they can “help secure your funds.” This tool actually lets them watch your screen.

3. Once connected, they guide you through “protective” steps that are really designed to move your money into their hands — sometimes even claiming the transfer is going into a “government safe account.”
   

These scammers sound professional, patient, and knowledgeable. They use real banking terms and may even have bits of your personal information. That’s why this scam succeeds: it feels legitimate.

How to protect yourself

• Banks will never call you out of the blue and ask you to install software or grant remote access.

• If someone claims your account is hacked, hang up and call the bank directly using the customer service number on the back of your card.

• No government agency will ever tell you to move money into a “safe account.”

• If you feel pressured, rushed, or confused, stop immediately and talk with someone you trust.

If you ever get one of these calls and aren’t sure what to do, please reach out. I can help you verify whether something is legitimate before you take action.

National Update: Elder Fraud Cases Are Rising, But So Are Protections

The U.S. Department of Justice recently released its 2025 report on elder fraud, and the numbers show just how aggressive scammers have become:

• More than 600 defendants were charged in the past year.

• Scammers attempted to steal over $2 billion from older adults nationwide.

• More than one million seniors were targeted.

These numbers are troubling, but they also show something important: enforcement is increasing, and lawmakers in several states are introducing new programs to train officers, track scam patterns, and respond earlier when an older adult is targeted.

In other words, people are paying attention — and you are not alone in this.

What this means for you

• Fraud targeting older adults is widespread, so being cautious is not overreacting — it’s smart.

• If something feels suspicious, even slightly, trust your instincts.

• If a caller uses fear, urgency, or pressure, it’s almost always a scam.

• Let family members know you want to double-check anything “out of the ordinary” with someone you trust.

And remember: It’s always okay to hang up or ignore a message. Scammers rely on engagement — even a small conversation gives them an opening.

We’re Here to Help

Silver Tech Support is committed to helping you stay safe, informed, and confident with your technology. If you ever receive a call, text, or email that doesn’t feel right, please don’t hesitate to reach out. Sometimes a 30-second conversation can prevent a huge headache.

Stay safe, stay skeptical, and know you always have someone in your corner! To learn more about Silver Tech Support and how they can help you stay safe in today's digital world, complete our contact form today!